Are Savan products "Natural"?
It all depends on your definition, since there is no well-established consensus on the use of this term at present. Although we favor ingredients from natural origins, we sometimes include ingredients made in the laboratory. Why? Because “natural” does not mean good, and synthetic does not mean “bad”. What matters to us is the safety and efficacy of each ingredient, regardless of its origin.
What skin types are Savan products intended for?
Our products are suitable for all skin types. They have been developed to also suit the most sensitive skin.
Do you test on animals?
No. We do not test on animals and our products do not contain any animal derivatives.
Are your products Vegan?
Yes they are.
Where are Savan products made?
All of our products are designed and made in Quebec.
What about the expiration date?
It is recommended to use our products within 6 months of opening.
Where can we get your products?
Our products are available on our online store and in these independent stores:
What country do you ship to?
For now Savan delivers exclusively in Canada. We are doing everything possible to extend our offer in other territories. :) Tell us at email@example.com where you live, we'll try to be there soon!
How does delivery to Canada work?
We offer a delivery speed: standard. When you place your order, it is usually processed within 1 to 2 business days. We then ship it by Canada Post which delivers it to you within 7 working days (may vary depending on the time of year).
Delivery is always free with the purchase of $ 45 or more, otherwise the fixed price is $ 5.
PS. Note that as a general rule, our customers receive their package within 3 working days after purchase.
When will you ship my order?
Here's how it works: you order, we receive, we process, canada post ships to you. We process your order in 1 to 2 business days, and Canada Post ships it to you within 7 business days maximum (usually around 2-3 business days;)). You will receive a confirmation number that will allow you to track your order!
How much is shipping?
If you buy for: + $ 45 it's free.
If you buy for: - $ 45, it's $ 5.
I have a problem with the tracking of my order.
Sorry! It may take 1 to 2 business days for the carrier to register the status of your order. If your order number does not update or just does not work, please contact us as soon as possible at the email address firstname.lastname@example.org. We can then give you more info.
I received an email stating that my order has been delivered, but it is not there.
We are sorry! Canada Post sometimes “scans” your package in the truck in the morning and sends you the delivery notice, but they don't deliver it until later in the day. If you still have not received your order by evening, please contact us at the following address and we will take care of you: email@example.com.
I still have not received my order.
We're sorry your products haven't arrived yet! Please contact us at the following address and we will take care of you: firstname.lastname@example.org.
Returns and Exchanges
How can I return or exchange a product?
We are sorry to hear that your Savan product is not suitable for you. Please contact us at email@example.com by telling us your name and the product (s) you would like to exchange or return, and we will take care of the rest.
Do you have a return policy?
We are sorry to know that you want to return your order! If you are not satisfied with your purchase, please contact us by email at firstname.lastname@example.org within 30 days for a refund. However, we will not be able to reimburse the cost of sending or returning.
When will my credit card be charged?
Your card will be debited as soon as your order is accepted and processed.
What payment methods do you accept?
We accept Mastercard, Visa, Amex credit cards.
The system tells me that my postal code is wrong, but it's the right one ...
It is important to make sure that the zip code you entered in the billing address is identical to the one registered with your banking institution. If so, please contact us at email@example.com.
What should I do if my payment is rejected?
If your payment failed, there are several things you can check. Are your card billing details (like security code or billing address) the same as we have in our system?