What country do you ship to?
For now Savan delivers exclusively in Canada. We do our best to expand our offer in other territories :) Tell us about firstname.lastname@example.org where you live, we'll try to be there soon!
How does delivery to Canada work?
We offer a delivery speed: standard. When you place your order, it is usually processed within 1 to 2 business days. We then ship it by Canada Post which delivers it to you within 7 to 10 working days. Note that during certain periods (COVID-19, Christmas, etc.) there may be delays beyond our control. Delivery is always free with the purchase of $ 45 or more, otherwise the fixed price is $ 5.
PS. Note that as a general rule, our customers receive their package within 3 working days after purchase.
When will you ship my order?
Here's how it works: you order, we receive, we process, Canada Post ships to you. We usually process your order within 1 to 2 business days, and Canada Post ships it to you within 7-10 business days maximum (usually around 2-3 business days;)). You will receive a confirmation number which will allow you to track your order!
How much is shipping?
If you buy for: + $ 45 it's free.
If you buy for: - $ 45, it's $ 5.
I have a problem with the tracking of my order.
Sorry! It may take 1 to 2 business days for the carrier to register the status of your order. If your order number does not update or just does not work, please contact us as soon as possible at the email address email@example.com. We can then give you more info.
I received an email indicating that my order has been delivered, but it is not there.
We are sorry! Canada Post sometimes “scans” your package in the truck in the morning and sends you the delivery notice, but they don't deliver it until later in the day. If you still have not received your order by evening, please contact us at the following address and we will take care of you: firstname.lastname@example.org.
I still have not received my order.
We're sorry your products haven't arrived yet! Please contact us at the following address and we will take care of you: email@example.com