Deliveries and returns
Below you will find all the important information about our delivery and return policies.
Free delivery from $60
The delivery is free with purchase of $60 or more and everywhere in Canada. For orders under $60, delivery is at the fixed price of $14.
Free Returns & Refunds
You have 30 days from the date of receipt of your order to try your new products in the comfort of your home.
If during this period you notice that you do not like a product, please write to us at firstname.lastname@example.org and it will be our pleasure to assist you in arranging the return of the item as well as its refund.
*Valid only for purchases made on www.savanskincare.com. Delivery charges are not refunded. Return costs by Canada Post are assumed by SAVAN inc. The refund will be made within 7 days of receipt of the returned item. The refund will be made via the same payment method used when purchasing the item.
Carbon neutral deliveries
We neutralize the carbon emissions of our expeditions by financing innovative companies, which remove carbon dioxide (CO2) from the atmosphere and store it.
We ship anywhere in Canada
For the moment, it is possible to order SAVAN products in Canada only. We offer standard delivery speed of 7-10 business days. Note that during certain periods (COVID-19, Christmas, etc.) there may be delays beyond our control.
There is a problem with the delivery of your order?
I have a problem with tracking my order.
It may happen that the carrier takes longer to register the status of your order. If the tracking number does not work after a few days, please contact us at the email address email@example.com.
I received an email saying my order was delivered, but it's not there.
The carrier may change the status of your order to "delivered" a little too early. However, if you still have not received anything at the end of the day, please contact us at the email address firstname.lastname@example.org.
I received my order, but there is an error.
We apologize for this inconvenience. If there is an extra item, keep it for free ;). If an item is missing, write to us at email@example.com. We will send it to you for free as soon as possible. One or more items arrived damaged? Write to us at firstname.lastname@example.org to correct the situation.